Final-Year Project Application (Course Material Flashcards)
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Summary
Innovative application designed to enhance students' learning experiences through the use of course material flashcards.
About
Highly meticulous and seasoned IT Specialist with extensive experience in overseeing and upholding robust IT infrastructures, ensuring consistent availability, and providing comprehensive technical support across diverse platforms. Proven ability to implement advanced security protocols, optimize system performance, and lead strategic initiatives, including cloud infrastructure optimization and cybersecurity programs, to drive significant operational efficiencies and cost savings. Adept at troubleshooting complex issues and delivering high-impact solutions under pressure, consistently improving system reliability and user satisfaction.
Work
NOLT Finance
|IT Specialist
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Summary
Led IT infrastructure management and cybersecurity initiatives for a fintech firm, significantly enhancing system security, operational efficiency, and service reliability.
Highlights
Designed and implemented Active Directory Domain Services (AD DS), establishing a robust centralized authentication system that significantly enhanced security across all departments.
Deployed OCS Inventory NG for asset tracking, reducing equipment misplacement incidents by 40% and improving IT infrastructure visibility.
Spearheaded a comprehensive cybersecurity initiative, resulting in a 75% decrease in security incidents across the organization.
Maintained an exceptional 99.98% uptime for critical fintech services, demonstrating high reliability and commitment to service excellence.
Led network optimization initiatives that significantly improved processing speed by over 30%.
Customized Expense Management applications using Microsoft 365 tools, streamlining the approval process by 50%.
Choice Internation Group (GAC Motors, Gree AC & Lontor Hi-Tech)
|IT Supervisor
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Summary
Supervised IT operations and strategic projects for a diversified group, driving digital transformation, enhancing cybersecurity, and achieving substantial cost savings.
Highlights
Led the successful rollout of a CRM system, boosting sales productivity by 35% through enhanced customer data visibility.
Replaced an outdated ERP with a cloud-based solution, streamlining operations and reducing processing time by 40%.
Implemented POS software across showrooms, enabling real-time inventory synchronization and reducing sales errors by 80%.
Negotiated vendor contracts, saving over ₦7.5 million annually without compromising service quality.
Automated support tasks with PowerShell, saving over 150 man-hours quarterly and reducing IT support tickets by 80%.
Designed a centralized IT support system, improving first-response time from 8 hours to under 2 hours.
Successfully recovered from a ransomware attempt with zero data loss, ensuring business continuity.
Consolidated hosting infrastructure, saving ₦5 million annually by deallocating unused resources.
Upgraded network hardware, improving internet speed and reducing latency by 80%.
Conducted cybersecurity training, reducing phishing click-through rates from 20% to under 5%.
Created cloud backup policies, achieving 99.99% data availability (Onedrive & RailDrive).
Recognized as a top-performing staff member for consistent contributions.
Choice Internation Group (GAC Motors, Gree AC & Lontor Hi-Tech)
|Information Technology Support Analyst
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Summary
Provided comprehensive technical support to over 300 users, managing IT helpdesk operations and ensuring system stability and security.
Highlights
Provided technical support to over 300 users, resolving 90% of issues on first contact and minimizing downtime.
Managed the IT helpdesk, prioritizing and resolving tickets efficiently to ensure minimal disruption to business operations.
Performed routine system maintenance, updates, and troubleshooting for hardware, software, and network issues, ensuring system security and currency.
Managed Active Directory user accounts, including creation, modification, and deactivation.
Icecool Contracts/Udo Udoma & Belo Osagie
|IT Support Assistant
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Summary
Delivered frontline technical support and managed IT infrastructure for over 50 users in a high-paced legal environment.
Highlights
Provided frontline technical support to over 50 users in a high-paced legal environment, minimizing disruption to daily operations.
Managed Active Directory user accounts, including creation, permission updates, password resets, and group policy troubleshooting to ensure secure access control and compliance.
Administered and supported Microsoft 365 applications (Outlook, Word, Teams, SharePoint), resolving user issues efficiently for legal and administrative staff.
Delivered professional support with a 95%+ satisfaction score from internal users.
Education
National Open University of Nigeria
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B.Sc.
Computer Science
Courses
Computer Science
Programming
Cybersecurity
Moshood Abiola Polytechnic
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HND
Computer Science
Courses
Computer Science
Awards
Best Staff Member Award
Awarded By
Choice Internation Group
Recognized as a top-performing staff member for consistent contributions to the organization.
National and Higher National Diploma
Awarded By
Moshood Abiola Polytechnic
Awarded upon successful completion of the Higher National Diploma in Computer Science.
Certificates
CompTIA A+
Issued By
CompTIA
Certified in Cybersecurity Roles, Processes & Operating System Security
Issued By
Coursera
Certified Cybersecurity CC
Issued By
(ISC)2
Certified Google IT Support
Issued By
Coursera
Skills
Cloud Platforms
Cloud Computing (AWS, Azure), AWS, Google Cloud, Azure.
IT Management & Leadership
IT Leadership & Supervision, IT Infrastructure Management, IT Policy Development & Compliance, Vendor Management & Procurement, Budgeting & Cost Management.
Networking & Systems Administration
Network & Systems Administration, System Repair/Maintenance, Networking, Database Administration, Active Directory Domain Services, Virtualization, Windows, Linux, MacOS.
Cybersecurity
Security & Risk Management, Cybersecurity.
Technical Support & Operations
Technical Support & Troubleshooting, Tech Support, Problem Solving, Jira.
Software Development & Web Management
Programming, Website Development, Web/App Management, Shell Script, Debugging.
Productivity & Collaboration Tools
Office 365, Microsoft 365.
Projects
Electronic Billboard for Student Information Dissemination
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Summary
Led a team to develop and deploy an Electronic Billboard for disseminating information to students via electronic displays.